This is how the conversation went with Direct TV when I called to cancel a couple months ago:
Me: Hi, I need to cancel my account because my husband lost his job and we can't afford it.
DirectTV: Oh I'm so sorry, the economy sucks right now.
Me: Yes it does, so let's get this canceling started.
DirectTV: We can just drop your package down and save you some money.
Me: No, I'd like to just completely cancel.
DirectTV: Well we can put you account on hold for 6 months so you don't loose all the benefits you're getting for being with us so long.
Me: No, I justwant to cancel.
DirectTV: Do you have any money for entertainment? I know that when I was laid off it really helped to have TV.
Me: It's either we pay for TV or the house and I think it's more important to have a place to live, so if we can just cancel that would be great!
So I lied about John loosing his job so that I wouldn't be stuck on the phone like when I tried to cancel the beginning of the year and then they talked me into staying because they were going to save me TONS of money. Really they just dropped my package to a lower level and I wasn't really saving money. As you can see, they don't even care if you can't pay for TV, they want you to stay. I did finally get them to just cancel, but I still was on the phone a good 15 minutes.
We haven't missed TV, we don't even have the basic channels, because Netflix has kept us entertained enough. But the fall seasons will be starting up soon and we thought it would be nice to get to watch some of the shows we love so we decided to give Hulu Plus a try. It's $8 a month and you can cancel at any time without the headache of having to talk to someone.
If the price doesn't raise drastically (Netflix, I'm talking to you) and Hulu keeps adding more shows to watch than we'll probably keep it since it's a nice companion to Netflix. I give it 7 out of 10 stars.
Now John is waiting for me to switch our internet over to Comcast so he can watch EPSN on our Xbox, I'm rushing to do that....oh wait, no I'm not.
P.S this is my 300th post!